Privacy Policy

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Book our orientation tours or other relocation services
• Fill out contact forms on our website
• Subscribe to our newsletter or communications
• Participate in surveys or feedback requests
• Contact us via phone, email, or other communication channels

This information may include:

• Full name and contact details (email address, phone number, mailing address)
• Demographic information (age, nationality, family size)
• Professional information (employer, job title, work location)
• Relocation preferences and requirements
• Special needs or accessibility requirements
• Payment information and billing details
• Emergency contact information

2.2 Information Collected Automatically

When you visit our website or use our digital services, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system and device type
• Pages visited and time spent on our website
• Referral sources and search terms
• Location data (with your permission)
• Usage patterns and interaction data

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Partner organizations and referral sources
• Social media platforms (if you interact with us through social media)
• Public databases and directories
• Marketing and analytics service providers

3.1 Service Delivery

• Providing orientation tours and relocation services
• Customizing services based on your preferences and needs
• Coordinating appointments and service delivery
• Processing payments and managing billing
• Providing customer support and assistance

3.2 Communication

• Responding to your inquiries and requests
• Sending service-related notifications and updates
• Providing information about our services and offerings
• Sending newsletters and marketing communications (with your consent)
• Conducting customer satisfaction surveys

3.3 Business Operations

• Improving our services and customer experience
• Analyzing usage patterns and service effectiveness
• Conducting market research and business development
• Ensuring compliance with legal and regulatory requirements
• Protecting against fraud and security threats

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Website hosting and technical support
• Email marketing and communication services
• Data analytics and business intelligence
• Legal and professional advisory services

These service providers are contractually bound to protect your information and use it only for the specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Legal proceedings or court orders
• Government investigations or regulatory requests
• Compliance with applicable laws and regulations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5.1 Data Security Measures

We implement comprehensive security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure with regular security updates
• Access controls and authentication protocols
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Incident response procedures for security breaches

5.2 Data Storage Locations

Your personal information is stored on secure servers located in the United Arab Emirates and other jurisdictions with adequate data protection laws. We ensure that all data transfers comply with applicable privacy regulations and are protected by appropriate safeguards.

5.3 Data Breach Notification

In the unlikely event of a data breach that may affect your personal information, we will notify you and relevant authorities within 72 hours of becoming aware of the breach, as required by applicable laws.

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better user experience and analyze how our website is used.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

6.3 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific websites
• Block third-party cookies
• Clear all cookies when you close your browser
• Set up notifications when cookies are sent

7.1 Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Service Records: 7 years from the completion of services
• Financial Records: 7 years for tax and accounting purposes
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months from collection
• Customer Support Records: 3 years from the last interaction

7.2 Data Deletion

When the retention period expires, we securely delete or anonymize your personal information. You may also request earlier deletion of your data, subject to legal and contractual obligations.

8.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a structured, machine-readable format
• Transfer your data to another service provider

8.2 Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your personal information and preferences
• Modify your communication preferences

8.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict the processing of your data
• Object to certain types of data processing

8.4 Consent Withdrawal

• Withdraw consent for marketing communications
• Opt-out of data processing based on consent
• Unsubscribe from newsletters and promotional emails